Customer information

We’ve been putting our customers first for more than 90 years, protecting the things you value most and helping make things better when the worst happens

More about Customer information

Making a Complaint

We aim to give our customers a high standard of service at all times. If you are unhappy with our service for any reason or have any cause for complaint, you should initially raise your concerns with us. We will tell you what we will do to resolve your concerns and how long it will take.

If you remain dissatisfied and wish to make a complaint, please contact the Managing Director at:

Tower Insurance
P.O. Box 27
Jubilee Buildings
1 Victoria Street
Douglas
Isle of Man
IM99 1BF

Email: tower.insurance@uk.rsagroup.com

If the Managing Director cannot resolve the matter to your satisfaction, we will provide you with our final response so that you can, if you wish, refer the matter to the Isle of Man Financial Services Ombudsman, email ombudsman@iomoft.gov.im or telephone 01624 686 500.

If you make a complaint, your right to legal action against us is not affected.

Privacy Policy

Your privacy is important to us and we are committed to keeping it protected. We have created the following Privacy Notices for our direct customers and our commercial customers that explain how we use the information we collect about you and how you can exercise your data protection rights.

Documents

Your privacy is important to us and we're committed to keeping it protected

If you have any queries relating to privacy or data, or wish to make a complaint on how we have handled your personal information, please contact the Data Protection Officer via tower.insurance@uk.rsagroup.com or via phone on 01624 645900. You can also write to the Data Protection Officer at:

Tower Insurance
P.O. Box 27
Jubilee Buildings
1 Victoria Street
Douglas
Isle of Man
IM99 1BF

If the Data Protection Officer cannot resolve the matter to your satisfaction, we will provide you with our final response so that you can, if you wish, refer the matter to the Isle of Man Information Commissioner

Isle of Man Information Commissioner
P.O. Box 69
Douglas
Isle of Man
IM99 1EQ

Email: ask@inforights.im
Telephone: +44 164 639 260

Company registration details

  • Tower’s ICO Registration Number is Z7619834.
  • Tower Insurance Company Limited is a Company Registered in the Isle of Man No. 000521C.
  • Our registered office is at: Jubilee Buildings, 1 Victoria Street, Douglas, Isle of Man, IM99 1BF.
  • Tower Insurance Company Limited is authorised & regulated by the Isle of Man Financial Services Authority and is a member of the Isle of Man Financial Services Ombudsman Bureau.
  • Tower Insurance Company Limited is a member of the RSA Group of companies.