Claims

Our promise to you: we will deal with your claim locally – everything from first notification to issuing payment is dealt with from our office in Douglas

More about Claims

We also promise to:

  • Deal with your claim as quickly and efficiently as we can;
  • Treat you as a real person, not an inconvenience; and
  • Deal with your claim in accordance with your policy.

How to make a claim

You can make a claim in person, dealing directly with our expert claims team, by visiting our office in Douglas which is open during normal office hours.

Alternatively, call us on 01624 645900 or email tower.insurance@uk.rsagroup.com with details of your policy and claim. If we need anything else, we’ll give you a call to discuss to let you know

If you are insured with us through a Broker

Please contact your Broker in the first instance to lodge your claim.  They will manage the claim for you, with our help.